TERMS OF SERVICE &
HOSPITAL POLICY.

01. Acceptance of Terms

By scheduling a consultation, enrolling in an In-Patient (IPD) residential program, booking an Outpatient (OPD) clinic appointment, or utilizing our Virtual Telemedicine (VOPD) service with Atreya Ayurvedic Hospital, you agree to be bound by these Terms of Service.

These terms establish a legally binding patient-hospital agreement in accordance with the laws of India and the jurisdiction of Ghaziabad, Uttar Pradesh.

02. Clinical Services & Medical Triage

Atreya Ayurvedic Hospital provides clinical care guided by registered BAMS/MD physicians:

• Assessment: All treatment recommendations are formulated following detailed medical history review, diagnostic evaluation, and Nadi Pariksha (pulse examination).
• Care Delivery Pathway: The treating senior physician reserves the medical authority to determine whether a patient is suitable for Outpatient (OPD), Day Care, In-Patient Admission (IPD), or Virtual Care (VOPD) based on clinical severity.
• Refusal of Admission: In cases where critical intensive life-support or acute surgical emergency is required, our medical board reserves the right to refer patients to tertiary emergency multi-specialty trauma centers.

03. In-Patient (IPD) Residential Guidelines

For patients admitted to our Ghaziabad campus:

• Admission Duration: The length of stay is determined strictly by physiological recovery and biomarker stability, not predetermined commercial packages.
• Hospital Environment: As a dedicated Ayurvedic hospital, our premises strictly adhere to a Satvik, non-smoking, alcohol-free, and purely vegetarian medicinal nutrition code. Outside food is strictly prohibited for in-patients.
• Attendants: One primary caregiver or family attendant is accommodated in patient suites to ensure comfort and emotional reassurance.

04. Virtual Telemedicine (VOPD) Agreement

Patients opting for video telemedicine consultations agree that:

• Telemedicine consultations comply with the Telemedicine Practice Guidelines issued by the Ministry of AYUSH and the Medical Council of India.
• Patients must provide complete, authentic diagnostic reports and true prescription records for accurate digital evaluation.
• If during a virtual consult the vaidya deems physical in-person examination or in-patient admission necessary, the patient will be advised accordingly.

05. Pharmacy Dispensing & Delivery

Classical Ayurvedic formulations (Kashayams, Asavas, Gutikas, Tailams) are prepared under strict GMP pharmaceutical standards:

• Medicines are dispatched via registered courier partners to your doorstep following virtual or physical consultation.
• Patients are provided with tracking credentials. Any transit damages must be reported to our care desk within 24 hours of receipt for immediate replacement.

06. Fee Transparency & Cancellations

Atreya maintains complete financial transparency:

• Consultation and IPD accommodation fees are communicated clearly upfront with itemized billing.
• Consultation bookings can be rescheduled without penalty with at least 4 hours' notice.

07. Contact & Hospital Administration