PRIVACY POLICY &
DATA PROTECTION.

01. Introduction & Scope

Atreya Ayurvedic Hospital ("Atreya", "we", "us", or "our"), situated at Plot No. 63, Harsaon Enclave, Opp. Govindpuram Police Chowki, Ghaziabad, Uttar Pradesh 201013, recognizes the vital importance of protecting the personal and medical privacy of our patients, visitors, and website users.

This Privacy Policy explains how we collect, handle, utilize, store, and safeguard your Personal Identification Information and Sensitive Personal Data or Information (SPDI) when you consult our vaidyas, undergo residential in-patient (IPD) care, visit our outpatient clinic (OPD), utilize virtual telemedicine (VOPD), or browse our official website (atreyaayurvedawellness.com).

02. Information We Collect

To provide accurate clinical Ayurvedic care, we collect the following categories of information:

• Personal Demographics: Patient Name, Date of Birth / Age, Gender, Contact Number (WhatsApp / Mobile), Email Address, Residential Address, and Emergency Contact details.
• Sensitive Health & Medical Records: Diagnostic laboratory findings (e.g. Kidney Function Tests, Liver Function Tests, HbA1c, Lipid Profiles), radiology reports (MRI, X-Rays, Ultrasound), clinical medical history, ongoing pharmacological prescriptions, dietary patterns, and physician Nadi Pariksha notes.
• Appointment & Consultation Records: Preferred care pathway (IPD / OPD / Virtual VOPD), consultation dates, physician notes, and prescribed Ayurvedic therapeutic regimens.
• Technical Browsing Data: IP address, device operating system, browser type, and anonymous session telemetry collected via cookies to optimize website performance.

03. Purpose of Data Processing

We process patient data exclusively for lawful healthcare and clinical administration purposes, including:

• Conducting senior physician clinical triage, pulse diagnostics (Nadi Pariksha), and disease assessment.
• Formulating customized classical Panchakarma schedules, GMP herbal medicinal prescriptions, and therapeutic Satvik Agni dietary plans.
• Facilitating seamless In-Patient (IPD) residential room allotment, nursing observation, and daily medical rounds.
• Dispensing and dispatching authentic classical Ayurvedic formulations to your home via secure courier services (for Virtual VOPD patients).
• Post-discharge health monitoring, dosage tapering, and periodic medical follow-ups.
• Complying with statutory medical record-keeping mandates established under the National Commission for Indian System of Medicine (NCISM) and relevant public health laws.

04. Information Disclosure & Sharing

Patient health records are strictly confidential. We disclose your information only to authorized parties under the following strict conditions:

• Treating Clinical Medical Board: Attending BAMS / MD Ayurvedic Doctors, resident medical officers, and nursing supervisors directly involved in your clinical care.
• In-House Pharmacy & Kitchen: Certified pharmacists dispensing your prescribed medicines and clinical dieticians preparing condition-specific therapeutic meals.
• Logistics Partners: Verified courier and postal services exclusively provided with your name, phone number, and delivery address to deliver prescribed medicines.
• Legal & Regulatory Compliance: When mandated by court subpoenas, statutory regulatory authorities, or applicable Indian public health legislation.

05. Data Security & Storage Integrity

We implement rigorous technical, operational, and physical security measures to protect your medical information:

• Transport Security: All digital communications and form submissions across our website are encrypted using standard SSL/TLS (HTTPS) encryption protocols.
• Access Control: Physical and digital medical case sheets are restricted to authorized healthcare personnel via role-based access credentials.
• Confidentiality Agreements: All hospital staff, therapists, and coordinators are bound by strict non-disclosure obligations and medical confidentiality codes.

06. Patient Rights

Under the Digital Personal Data Protection (DPDP) Act and medical ethics guidelines, patients possess the following rights:

• Right to Access: You may request a copy of your clinical discharge summaries, prescription records, and consultation notes at any time.
• Right to Rectification: You have the right to request updates or corrections to any inaccurate personal demographic details.
• Right to Withdraw Consent: You may withdraw consent for digital communications or virtual consultation records, subject to medical record retention laws.

07. Cookies & Tracking Technologies

Our website uses essential and performance cookies to ensure swift page loading, responsive navigation, and anonymous aggregated analytics. You can configure your browser to reject cookies; however, certain interactive website features may be affected.

08. Data Grievance Redressal & Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your medical data confidentiality, please contact our designated Grievance Officer: