Privacy Policy

Last Updated: 23 August 2026

1. About Atreya Ayurveda Wellness

This website is operated by:

Atreya Ayurveda Wellness
Operating as: Atreya Ayurveda Hospital

Address:
Plot No. 63, Harsaon Enclave,
Opp. Govindpuram Police Chowki,
Ghaziabad, Uttar Pradesh 201013, India

Email: health@atreyawellness.in

Telephone:
+91 93107 27874
+91 85058 28353

For privacy-related questions, requests or grievances, you may contact us using the email address or telephone numbers above.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

• The Atreya Ayurveda Wellness website.
• Website enquiry and contact forms.
• Appointment and consultation requests.
• Telephone, email and other electronic communications.
• Digital advertising and lead-generation interactions where applicable.
• Online communications relating to our healthcare, Ayurveda, Panchakarma, naturopathy, wellness and related services.
• Other digital interactions where this Privacy Policy is presented or referenced.

This Privacy Policy does not automatically govern websites, applications or services operated by independent third parties, even where our website contains links to them.

3. What Personal Data We May Collect

We collect personal data that is reasonably necessary for the relevant purpose.

3.1 Contact Information

• Name.
• Mobile telephone number.
• Telephone number.
• Email address.
• City or location.
• Preferred method of communication.
• Information contained in your enquiry or message.

3.2 Appointment and Service Information

• Appointment preferences.
• Requested service or treatment.
• Preferred consultation date or time.
• Information required to arrange your visit.
• Information voluntarily provided in connection with your enquiry.

3.3 Health-Related Information

Because Atreya Ayurveda Wellness provides healthcare and Ayurvedic services, you may voluntarily provide information relating to your health.

Depending on the circumstances, this may include:

• Symptoms.
• Existing health conditions.
• Medical history.
• Current medications.
• Previous treatment information.
• Diagnostic or medical reports.
• Treatment requirements.
• Information relating to an appointment or consultation.
• Other health information that you voluntarily provide.

3.4 Technical Information

When you visit our website, certain technical information may be automatically processed depending on the website configuration and technologies in use.

• IP address.
• Browser type.
• Device type.
• Operating system.
• Approximate geographic information derived from technical data.
• Pages visited.
• Date and time of visits.
• Referring pages or websites.
• Technical logs.
• Website performance and diagnostic information.

3.5 Advertising and Lead Information

If you interact with an Atreya advertisement, social-media page, lead form or other digital campaign, we may receive information that you choose to submit through that platform.

This may include your name, telephone number, email address, location, service interest or answers to questions included in the relevant form.

4. How We Collect Personal Data

We may collect personal data:

• Directly from you.
• When you submit a website form.
• When you request an appointment.
• When you contact us by telephone.
• When you contact us by email.
• When you communicate through supported messaging channels.
• When you interact with our social-media pages.
• When you respond to advertisements or lead-generation forms.
• Automatically through website technologies, where applicable.
• From authorised service providers acting on our behalf.
• From third parties where permitted by applicable law.

5. Why We Use Your Personal Data

5.1 Enquiries and Communication

• Responding to your enquiry.
• Contacting you regarding a service you requested.
• Answering questions.
• Providing information about our services.
• Communicating regarding appointments.

5.2 Appointments and Healthcare Services

• Scheduling consultations.
• Managing appointments.
• Coordinating requested healthcare services.
• Communicating treatment-related administrative information.
• Maintaining appropriate patient and service records.
• Providing healthcare services requested by you.

5.3 Website Operation

• Operating and maintaining the website.
• Improving website functionality.
• Diagnosing technical problems.
• Maintaining security.
• Preventing misuse, fraud or unauthorised activity.

5.4 Service Improvement

• Understanding website usage.
• Improving our services and website experience.
• Evaluating communications.
• Analysing aggregated or appropriately processed information.

5.5 Marketing and Advertising

Where permitted by applicable law and where appropriate consent or another lawful basis exists, we may use contact or interaction information for marketing, advertising, campaign measurement, lead management and audience measurement.

5.6 Legal and Regulatory Purposes

• Complying with applicable law.
• Responding to lawful requests from authorities.
• Maintaining required records.
• Resolving disputes.
• Establishing or defending legal rights.
• Preventing or investigating unlawful activity.
• Protecting our patients, visitors, personnel, systems and property.

6. Consent

Where consent is required for processing personal data, we will seek consent through an appropriate mechanism.

Where consent is relied upon, the consent mechanism will be designed to be clear, specific and informed and will require an affirmative action where required by applicable law.

Where processing is based on consent, you may withdraw your consent, subject to applicable law.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Withdrawal may affect our ability to provide certain services where the relevant processing is necessary for those services.

7. Website Enquiry and Appointment Forms

When you submit information through an Atreya website form, we may use the information to respond to your enquiry, contact you regarding the requested service, arrange an appointment, provide requested information, follow up on your request and manage the resulting lead or enquiry internally.

Information submitted through website forms may be transferred to authorised internal systems and service providers used to manage enquiries and communications.

8. Healthcare and Medical Information

Atreya Ayurveda Wellness provides Ayurvedic, Panchakarma, naturopathy, wellness and healthcare-related services.

Information concerning your health may be particularly sensitive and should therefore be provided only where necessary.

We may use health-related information for consultation, clinical assessment, treatment planning, treatment delivery, follow-up care, healthcare records and communications directly connected with healthcare services requested by you or permitted by applicable law.

9. Telephone, Email and Messaging Services

If you provide your telephone number or email address, we may use it to respond to your enquiry, manage an appointment or communicate regarding a service you have requested.

Communication may take place through telephone, SMS, email, WhatsApp or other communication services used by Atreya Ayurveda Wellness.

Third-party communication platforms may process information according to their own privacy policies and terms.

You should avoid sending unnecessary sensitive medical information through ordinary messaging channels unless specifically requested or directed by our healthcare team.

10. Marketing Communications

Where permitted by applicable law, we may send promotional or marketing communications where you have requested or consented to receive them or where another lawful basis permits such communication.

You may request that marketing communications stop at any time.

Stopping marketing communications will not necessarily stop essential administrative or healthcare-related communications.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential website functionality, security, preferences, analytics, performance monitoring and, where applicable, advertising or campaign measurement.

Where applicable law requires consent for non-essential cookies or similar technologies, an appropriate consent mechanism will be used.

You may also control cookies through your browser settings. Blocking certain cookies may affect website functionality.

For further information, please see our Cookie Policy.

12. Analytics and Website Measurement

We may use analytics or website measurement services to understand website usage, performance, campaign effectiveness, technical issues and general audience trends.

Where third-party analytics services are used, information may be processed by the relevant provider under its own terms and privacy practices.

13. Advertising and Meta/Google Technologies

Atreya Ayurveda Wellness may use digital advertising and campaign-measurement technologies provided by third-party platforms such as Meta and Google.

These technologies may help us measure advertising performance, understand campaign effectiveness, manage enquiries and improve advertising.

Depending on the technology and configuration, these providers may process device information, website interaction information, advertising identifiers, IP address or similar technical information, campaign information and information relating to advertising interactions.

Where required, appropriate consent mechanisms will be used for applicable non-essential tracking technologies.

14. Third-Party Service Providers

We may use authorised third-party service providers to support our operations, including providers for website hosting, website maintenance, email, messaging, appointment management, lead management, workflow automation, database and information storage, analytics, advertising, security and technical support.

Such providers may process personal data on our behalf where necessary to provide their services.

We expect service providers handling personal data on our behalf to use that information only for authorised purposes and maintain appropriate safeguards.

15. Sharing of Personal Data

We do not sell personal data as a business activity.

We may disclose or make personal data available where reasonably necessary to:

• Authorised personnel.
• Doctors and healthcare professionals involved in requested services.
• Employees and administrative personnel.
• Technology service providers.
• Website and hosting providers.
• Communication and messaging providers.
• Lead-management and workflow providers.
• Analytics providers.
• Advertising and campaign providers.
• Professional advisers.
• Healthcare-related parties where required for a requested service or otherwise permitted by law.
• Government authorities or regulators where legally required.
• Courts or law-enforcement authorities where required by law.

We will seek to limit disclosures to what is reasonably necessary for the relevant purpose.

16. International Data Processing

Certain technology providers used by Atreya Ayurveda Wellness may operate infrastructure or process information outside India.

Where personal data is transferred, stored or processed outside India, we will comply with applicable requirements governing such processing and transfers.

17. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including where necessary for providing healthcare services, managing appointments, maintaining patient or service records, responding to enquiries, maintaining business records, complying with legal or regulatory requirements, resolving disputes, establishing or defending legal claims and protecting our rights and systems.

Different categories of information may therefore be retained for different periods.

When personal data is no longer required and there is no applicable legal, regulatory or legitimate reason to retain it, we will take reasonable steps to delete, anonymise or otherwise appropriately dispose of it.

18. Data Security

We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, accidental loss, misuse, destruction and other unauthorised processing.

Depending on the systems involved, safeguards may include access controls, authentication, restricted access, secure transmission, system monitoring, backups, password protection and administrative controls.

No website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore do not claim absolute security.

19. Personal Data Breaches

If we become aware of a personal data breach, we will take reasonable steps to identify, assess, contain and mitigate the incident, investigate its circumstances, take appropriate corrective measures and make notifications or disclosures required by applicable law.

20. Your Privacy Rights

Subject to applicable law and the circumstances of the processing, you may have rights in relation to your personal data, including the right to:

• Obtain information about processing of your personal data.
• Request access to personal data held by us.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of personal data where applicable.
• Withdraw consent where processing is based on consent.
• Raise a grievance concerning the processing of your personal data.
• Exercise other rights available under applicable law.

21. How to Exercise Your Rights

To make a privacy request, withdraw consent where applicable, request correction or deletion, or raise a privacy grievance, contact:

We may request reasonable information to verify your identity before acting on certain requests in order to protect your personal data from unauthorised access.

22. Grievances

If you have a concern regarding our handling of your personal data, you may first contact us at:

health@atreyawellness.in

We will review and respond to privacy-related grievances in accordance with applicable requirements.

23. Children’s Personal Data

Our website is not intended to independently collect personal data from children without appropriate involvement or consent of a parent or lawful guardian where such consent is required by applicable law.

Where healthcare services are provided to a child, we may require information or consent from the child’s parent or lawful guardian as required by applicable law.

24. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment services, healthcare-related resources or other external services.

When you leave our website or interact directly with a third-party service, that service’s own privacy policy and terms may apply.

Atreya Ayurveda Wellness is not responsible for the privacy practices, security or content of independent third-party websites.

25. Social Media

Atreya Ayurveda Wellness may maintain or operate social-media profiles or pages, including Facebook, Instagram, YouTube, LinkedIn or other platforms.

Your interactions with those platforms are governed by their respective terms and privacy policies.

Information publicly posted on social-media platforms may be visible to others and should not be treated as confidential.

Please do not publicly post private medical information.

26. Medical and Healthcare Disclaimer

Information published on the Atreya Ayurveda Wellness website is provided for general educational and informational purposes.

Website content is not intended to replace individual medical consultation, diagnosis or treatment.

Information about Ayurveda, Panchakarma, naturopathy, diseases, symptoms, therapies, nutrition, lifestyle or wellness should not be interpreted as a personalised medical recommendation.

Individual treatment decisions should be made after consultation with an appropriately qualified healthcare professional.

Submitting an enquiry through the website does not by itself establish a doctor-patient relationship.

No information on the website should be interpreted as a guarantee of a particular medical outcome.

Treatment suitability, expected duration, response and outcome vary between individuals and depend on clinical assessment and other factors.

Patients should not discontinue, reduce or change prescribed medication without consulting the appropriate healthcare professional.

In an emergency, seek immediate medical attention from an appropriate emergency healthcare service.

27. Accuracy of Information

We make reasonable efforts to maintain accurate and useful information on our website.

Healthcare information, services, availability, treatment approaches and other website content may change.

Information on the website should therefore not be relied upon as a substitute for direct consultation with our healthcare professionals.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data-processing practices.

When we update this Privacy Policy, we will publish the revised version on this page and update the “Last Updated” date.

Where applicable law requires additional notice or consent for a material change, we will follow the applicable requirement.

29. Applicable Law

This Privacy Policy is intended to operate under the laws applicable in India, including, where applicable:

• Digital Personal Data Protection Act, 2023.
• Digital Personal Data Protection Rules, 2025.
• Other applicable Indian laws, rules, regulations and governmental requirements concerning privacy, information security, healthcare records, electronic communications and personal data.

Different provisions of the DPDP Act and Rules may commence on different dates. We will comply with provisions applicable to the relevant processing as they come into force.

30. Contact Information

31. Final Notice

Where applicable law requires consent for a particular processing activity, consent will be requested separately through the appropriate mechanism.

This Privacy Policy should be read together with the Atreya Ayurveda Wellness website’s applicable Terms of Use, Cookie Policy and Medical Disclaimer.

Last Updated: 23 August 2026